Return Policy

Agro Food Way

At Agro Food Way, we strive to deliver fresh, high-quality agro food products. This Return Policy outlines the conditions under which returns are accepted.

1. Return Eligibility

Returns are accepted only in the following cases:

Damaged or defective products received
Incorrect products delivered
Missing items in the order

Return requests must be raised within 24 hours of delivery.

2. Non-Returnable Items

Due to hygiene, safety, and quality reasons, the following items are non-returnable:

Perishable food items
Opened or used food products
Products without original packaging
Items damaged due to customer mishandling

3. Return Request Process

To initiate a return:

Contact our customer support within 24 hours of delivery
Share your order ID, reason for return, and clear product photos
Our team will review and confirm return eligibility

4. Return Approval

Returns are subject to verification by our quality team
Agro Food Way reserves the right to reject return requests that do not meet policy terms

5. Return Pickup

If approved, return pickup will be arranged where applicable
In some cases, customers may be requested to self-ship the product
Returned items must be unused and in original packaging

6. Return Shipping Charges

Return shipping charges will be borne by Agro Food Way if the error is from our side
If the return is due to customer preference, shipping charges may apply

7. Refund After Return

Refunds are processed after successful return inspection
Refund timelines are as per our Refund Policy
Refunds are issued to the original payment method

8. Replacement Option

Customers may opt for a replacement instead of a refund (subject to availability)

9. Return Rejection

Returns may be rejected if:

Request is raised after the allowed time
Product is used, opened, or tampered
Original packaging is missing

10. Policy Updates

Agro Food Way reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting.