Refund Policy

Agro Food Way

At Agro Food Way, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are issued for purchases made through our platform.

1. Eligibility for Refund

Refunds may be applicable in the following cases:

Damaged or defective products received
Incorrect products delivered
Missing items in an order
Order canceled by Agro Food Way due to unavailability or other issues

Refund requests must be raised within 24 hours of delivery.

2. Non-Refundable Items

Due to hygiene and safety reasons, the following items are non-refundable, unless damaged or incorrect:

Perishable food items
Opened or used food products
Items without original packaging

3. Refund Request Process

To request a refund:

Contact our customer support within 24 hours of delivery
Provide order ID, issue details, and clear photos (if applicable)
Our team will review the request and notify you of the approval status

4. Refund Approval

Refunds are approved after verification of the issue
Agro Food Way reserves the right to reject refund requests that do not meet policy conditions

5. Refund Method & Timeline

Approved refunds will be processed to the original payment method
Refund processing time:
- Online Payments: 5–7 business days
- Cash on Delivery (COD): 7–10 business days (via bank transfer or wallet)

Bank processing times may vary.

6. Partial Refunds

Partial refunds may be issued for missing or partially damaged items
Shipping charges (if any) are non-refundable unless the error is from Agro Food Way

7. Order Cancellation & Refund

Orders canceled before shipping are eligible for a full refund
Orders cannot be canceled once shipped
Refunds for canceled orders will follow the same processing timeline

8. Refund Rejections

Refunds may be rejected in cases of:

Late refund requests
Incorrect or false claims
Damage due to customer mishandling

9. Policy Updates

Agro Food Way reserves the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting.